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Help

BILLING

Help: billing
Here you will find all the questions and answers regarding the billing of our services.

HOW IS THE EXCESS BANDWIDTH BILLED?
We will issue an invoice after the month the bandwidth was exceeded and you will have 10 days from the invoice date to make the payment. If you do not do so within the indicated period, we will deactivate your services.

WHAT PAYMENT METHODS DO YOU ACCEPT?
You can pay by credit card, debit card, paypal, bank transfer, nequi, ACH, Western Union.

WHERE CAN I FIND MY INVOICES?
Once connected with your user account, you will be able to access your invoices from your client area, exactly by pressing the Billing button.

CAN I CHANGE THE BILLING DETAILS OF MY USERNAME?
We cannot issue invoices to different companies or individuals from the same customer account for accounting reasons. If it is only a matter of modifying the name of the company but not the CIF, tell us and we will make the change for you.

DIFFERENCE BETWEEN CUSTOMER DATA AND DATA CONTACTS.
Keep in mind that the data you enter in this form will be your client data as a wtsHost client and the data that will appear on your invoices.

DO THE PRICES SHOWN INCLUDE TAXES?
No, the prices do not include TAXES.

IF I WANT TO CANCEL MY SERVICES, WILL I GET MY MONEY BACK?
After 30 days from the registration of the services we do not grant returns.

IF MY DOMAIN IS NO LONGER INTERESTED, CAN I GET MY MONEY BACK?
It can be canceled but without refund of any of the monies paid for the registration.

DOMAIN TRANSFER

A new home for your domain is not a bad idea.

I HAVE SEVERAL DOMAINS WITH SEVERAL REGISTRARS. WHAT WOULD BE THE ADVANTAGE OF TRANSFERRING THEM TO wtsHost?
You will be able to benefit from our prices and our additional services, as well as have all your domains and services with a single service provider.
STEPS TO TRANSFER A .COM, .NET, .ORG, .INFO OR NGTLD DOMAIN
Before starting the transfer, it is essential that you have the domain’s AuthCode to accept the transfer. You must request this code from the current registrar.
STEPS TO TRANSFER A .ES, .COM.ES, .NOM.ES OR .ORG.ES DOMAIN
Before starting the transfer process, you must make sure you have access to the domain’s administrative contact account since the request is received in that email account and you must have access to it in order to accept it. If you don’t know what email address it is, you can go to the Whois tab on our website and enter the domain name to find out all the data related to it.
THE TRANSFER OF MY DOMAIN COULD NOT BE MADE. HAVE I LOST MY DOMAIN?
No, you continue to be the owner of the domain, however, it will continue to be managed by the old registrar.
WHAT DOES A TRANSFER OF OWNERSHIP MEAN?
The owner of a domain can transfer it at any time to another registrar through a service provider (wtsHost), for reasons of cost, service, etc.
CHANGE OF OWNER OF DOMAIN .ES
Changing the registrant for .ES domains is relatively easy, you just have to follow these steps.
I HAVE A DOMAIN ABOUT TO EXPIRE WITH ANOTHER REGISTRAR. CAN I RENEW IT WITH wtsHost?
For wtsHost to renew your domain a registration transfer must be done and must be done in good time taking into account the expiration date.
I HAVE A REGISTERED DOMAIN. CAN I TRANSFER IT TO wtsHost TO TAKE ADDITIONAL PRICES AND SERVICES INCLUDED FROM NOW?
Yes, you can transfer it as long as:

IF I GIVE wtsHost MY REGISTRAR’S DATA, COULD THEY MANAGE THE TRANSFER?
wtsHost requests the transfer of the record and the client as owner must accept it. To do so, you will receive an email in the account registered as administrative contact in the current record. You must follow the instructions and for this you can request our help.
PUSH: TRANSFER DOMAINS BETWEEN ACCOUNTS
You can transfer domains from your account to other wtsHost / wtsHost customer accounts easily with our “Domain Push” tool, with it you can transfer the management of your domains to other customer accounts in just a few seconds.

CLIENT AREA

Help: Customer area
The vital area from which to control all your services, here you can find answers to all your questions about them.

HOW CAN I ACCESS MY wtsHost USER ACCOUNT?
To access your wtsHost user account, you must enter your username and password in the “Customer Area” option in the upper right corner of the website.

HOW CAN I CONTACT THE TECHNICAL SUPPORT?
If you have any questions or problems, contact our support team from your Customer area through the following channels.

HOW DO I CREATE A WTSHOST USER ACCOUNT?
To register as a customer, you must initiate a purchase and it will take you to registration.

WHEN MY PRODUCTS ARE ABOUT TO EXPIRE, WILL I BE ADVISED IN ADVANCE?
Yes, you will receive notifications both via email and in the Communications section of your Client Area.

HOW CAN I ADD MONEY TO MY ACCOUNT?
From your Client Area. In Billing> add account balance.

HOW CAN I CHANGE MY ACCESS PASSWORD?
From your Client Area. In my account> my password.

HOW CAN I CHANGE MY CLIENT’S DATA?
Changing your customer data is very easy, just go to your Customer area and follow these steps:

HOW DO MASS CHANGES WORK?
With massive changes, you can modify characteristics of multiple domains at the same time.

HOW TO ACTIVATE AUTOMATIC RENEWAL?
Auto-renewal allows you to have your domains or services always renewed.

HOW TO UNLOCK MY IP ADDRESS
In some cases, security filters can ban the IP address when suspicious activity or inappropriate use of services is detected. These blockages can be due to multiple causes. We recommend that you contact our support team, they will be able to provide you with more information and help you prevent it from happening again. If you are a Reseller, we will assign you the Firewall Option to unblock your customers, without the need to ask us for help.

I HAVE LOST MY PASSWORD, HOW CAN I GET IT BACK?
You can get it back here. You must know your username or the domain name that has been registered with us. The password will be sent to the contact email account that you indicated when completing the customer registration form.

WHAT ARE THE COMMUNICATIONS FOR?
They provide a history by which all communications that wtsHost has with the client are recorded.

WHAT HAPPENS IF I CHANGE YOUR DNS FOR OTHERS?
If you change the DNS, you should be aware that the content of the website and the email accounts, aliases, etc. that you had created in the control panel of your domain will stop working.

REGISTRATION OF DOMAIN

AuthCode, TLDs, DNS … too many concepts, here we clarify them all.

COULD THE OWNER-REGISTRAR OF THE DOMAIN LOSE OWNERSHIP OF THE SAME?
Yes, in any of the following circumstances.

HOW CAN I REGISTER A DOMAIN?
Registering a domain in wtsHost is very easy, you just have to go to the home page of our website and follow these steps.

HOW DO I CHANGE THE DATA OF THE OWNER OF A .ES DOMAIN?
ESNIC does not allow automatic change of owner for .es domains.

HOW LONG DOES IT TAKE TO REGISTER A DOMAIN?
Registration is immediate once the payment has been made.

I HAVE HIRED MY DOMAIN NAME BUT I TRY TO ACCESS VIA THE WEB AND IT DOES NOT WORK. WHY NOT?
You must assign DNS to your domain in order to access it and use your web hosting.

I WANT TO REGISTER A DOMAIN THAT JUST EXPIRED. WHEN DOES A REGISTERED DOMAIN BECOME FULLY AVAILABLE?
Most registrars provide a grace period after the expiration of a domain name for the registrar party to renew it. Here we indicate the time that must elapse before the domain is fully available:

WHAT IS THE AUTHENTICATION CODE? HOW DO I GET IT?
The Auth-Code, also known as Auth-Info or EEP code, is a password assigned by the registrar as a required security measure when requesting a transfer for domains with extensions .com, .net, .org, .biz, .mobi or .info.

WHAT IS THE PRICE OF REGISTERING A DOMAIN?
You can check our prices at: Rates

WHEN WILL MY DOMAIN BE ACTIVE?
Once registered, the worldwide DNS update typically does not exceed 24 hours.

CAN I BLOCK THE DOMAIN CONTACT CHANGES?
Yes, in your Customer Area you can block the modification of Whois data.

CAN I BLOCK DOMAIN TRANSFERS?
Yes, you can block them from your Client Area.

CAN I CHANGE OR RETURN A DOMAIN IF I DO NOT WANT TO?
No, once registered it is kept for a year or the period originally requested.

CAN I CHANGE THE CONTACT DETAILS OF MY DOMAIN?
Yes, you can change it from your Client Area.

CAN I HIRE A DOMAIN WITHOUT HOSTING?
Yes, you can indicate a different DNS than wtsHost.

CAN I RENEW MY .ES DOMAIN AT ANY TIME?
Yes, you can renew your .ES domain at any time from your Client area, simply go to the “Status” tab of the domain and click on the “Expand period” link.

CAN I USE MAIL ACCOUNTS IF I HAVE ONLY HIRED THE DOMAIN?
No, you must select a hosting plan.

CAN ONE REGISTERED DOMAIN NAME BE CHANGED TO ANOTHER?
No. Once a domain name is registered, it cannot be changed. It can be canceled but without changing it for another or without refund of any of the monies paid for the registration.

DNSSEC: WHAT IT IS AND HOW IT WORKS
What is DNSSEC ?.

VERIFICATION OF THE DOMAIN CONTACT DATA
ICANN requires all accredited registrars to verify the ownership details of the domains we manage with us. You will find all the information on the official ICANN website: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en

TRANSFER DURATION AND AVAILABILITY
The duration of the transfer depends on the extension of the domain. For reference, a .COM, .NET or .ORG domain will last 5 to 7 days. In the case of a .ES the duration can be 15 to 30 minutes once it has been accepted for administrative contact.

FIND THE NIC-HANDLE FOR A .ES DOMAIN
It is very easy to discover the Nic-Handle of a .ES domain. To perform some steps in your Nic.es domain, you need to know the domain’s Nic-Handle.

HOW CAN I CHECK IF A DOMAIN NAME IS STILL AVAILABLE?
You can check it in the “Sign up now!”

HOW CAN I FIND OUT WHO MY CURRENT REGISTRAR AND PROVIDER ARE?
Through the information that appears in the Whois. You can check by doing a search on wtsHost

HOW CAN I ENSURE THAT I AM THE OWNER OF MY DOMAIN?
There are many search engines to carry out this type of queries and check all the data of the owner of a domain.

HOW TO ACTIVATE WHOIS PRIVACY?
Follow these steps to activate the Whois privacy service for your domain. Please note that this service is only available for the following extensions.

HOW TO ACTIVATE YOUR DOMAIN WITH BLOGGER
To use your blog on Blogger.com at wtsHost, just follow these steps.

HOW TO RENEW A DOMAIN
How do I know that my domain can be renewed.

HOW TO USE A DOMAIN FOR MY BLOG ON WORDPRESS.COM
To use your wordpress.com blog on wtsHost just follow these steps.

I AM TRYING TO REGISTER A DOMAIN THAT LOOKS EXPIRED. WHY CAN’T I REGISTER IT?
Just because a domain has expired does not mean that it is already available for registration.

ARE THE DOMAIN REGISTRATION DATA (CONTACTS) PUBLIC?
Yes, it is public.

PENDING DELETE
All domain extensions have a life cycle. During this life cycle, domains go through different periods. At the end of the life cycle it is not renewed, it is released by the Registry.

REDEMPTION PERIOD
All domain extensions have a life cycle. During this life cycle, domains go through different periods. At the end of the life cycle it is not renewed, it is released by the Registry.

RENEWING THE PERIOD OF GRACE
During the Renewal Grace Period, most domain name extensions can be renewed from your client area at a regular price.

WHAT IS A DOMAIN?
A domain is an Internet address that can belong to a company, an individual, an association … and the owner, having her own domain, also has a presence on the Internet

WHAT IS THE DIFFERENCE BETWEEN THE DIFFERENT EXTENSIONS .COM, .NET, .ORG, .BIZ, .MOBI, .TV, .ES AND .EU?

The initial objective with which these extensions were created was the following:

WHAT IS WHOIS PRIVACY?
The Whois Privacy service allows you to hide your public data in the domain whois. This data is visible to anyone who wants to know the ownership of a domain. These data can be consulted from our website as from any other domain registration company because it is a public access database.